Withdrawal & Refund Policy

Withdrawal period

You may withdraw your purchase within 7 days of receiving information about the contract.

Withdrawal limits for digital content

The DeepType in-depth report is digital content. Under Article 17(2) of the Korean Act on Consumer Protection in Electronic Commerce, withdrawal may be restricted once delivery of the content has begun.

We clearly indicate on the payment screen that this restriction applies, and before payment we provide a free summary result (the three layers: persona, inner, and gem) so you can preview the product.

Full refund before opening

Even after payment, if you have not yet opened the report you can get a full refund at any time. Use the refund request on the report screen for immediate processing, or contact us below.

The 1-year reopening period does not extend the refund period or reverse delivery that has already started. We do provide a full refund if final report generation fails or we cannot deliver the paid content.

When it differs from what was advertised

If the delivered report differs from what was advertised or was performed differently from the contract, you may withdraw even after opening it, within 3 months of delivery or within 30 days of when you learned or could have learned of the fact.

Refund method and timing

Refunds are issued to the original payment method. We process refunds within 3 business days of receiving the withdrawal, and if processing is delayed we add delay compensation at 15% per year for the delay period.

Age restriction

Anyone under 14 may not purchase a paid report. If you learn that a payment was made after an incorrect age confirmation, contact us with the purchase email.

Refund inquiries

For withdrawal and refund inquiries, contact sobok2026@gmail.com or +82 10-9203-2837.